The Property Ombudsman guide to sales

This section features guidance, case studies and best practice information from The Property Ombudsman (TPO) on commission fees, keys, offers, communication and the Consumer Protection from Unfair Trading Regulations (2008).

This section is maintained by Peter Habert of The Property Ombudsman.

This section originates from The Property Ombudsman and constitutes its opinion based on its work as a government-approved redress provider, an approved Ombudsman scheme and Trading Standards approved Consumer Code sponsor. This material provides generic advice to help RICS members exercise their professional judgment in particular circumstances.

Legislation: Consumer Protection from Unfair Trading Regulations 2008

Legislation: Unfair Terms in Consumer Contracts Regulations 1999