Complaints-handling procedures

This document is only available with a paid isurv subscription.

There is currently no requirement for a letting agent or sales agent to be qualified. However, since 2014 it has been mandatory for a letting agency to belong to an ombudsman scheme (which has been mandatory for sales agents since 2008). Currently, industry regulatory schemes are still voluntary. The redress schemes...

Explore the subscription options here to get full access to isurv, including downloads.

Try isurv for 1 month!

You can now get unlimited access to all isurv channels with our 1-month pass, available for only £39. To find out more, enquire with our team using our form.

Sign up for the isurv newsletter to receive a monthly round-up of the latest isurv updates.

For further support, please contact us by emailing isurv@rics.org or calling +44 (0) 247 686 8584