Complaints handling procedure

This document is only available with a paid isurv subscription.

Consumer redress schemes The Centre for Effective Dispute Resolution (CEDR) is free to consumers and can consider any consumer complaints except for residential agency, for which they are not approved. RICS registered firms do not need to make a formal application to join CEDR. Firms who wish to use CEDR will...

Explore the subscription options here to get full access to isurv, including downloads.

Try isurv for 1 month!

You can now get unlimited access to all isurv channels with our 1-month pass, available for only £39. To find out more, enquire with our team using our form.

Sign up for the isurv newsletter to receive a monthly round-up of the latest isurv updates.

For further support, please contact us by emailing isurv@rics.org or calling +44 (0) 247 686 8584