Complaints handling procedure
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Appendix A: Professional obligations to RICS. This appendix sets out the core professional obligations for members and firms. Additional professional obligations are found in the mandatory requirements of RICS professional statements relevant to a member or firm’s practice. The following obligations are mandatory for RICS-regulated firms. 1. Firms must publish a complaints-handling procedure,...Explore the subscription options here to get full access to isurv, including downloads.
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