ARCHIVE: Complaints handling, 1st edition, RICS guidance note (July 2016-January 2022)
Published July 2016
Reissued October 2023
The purpose of this professional standard is to provide residential surveyors and valuers with information to assist in handling complaints and direct them towards more detailed guidance from RICS.
This document was reissued in October 2023 as a professional standard. It had previously been published in July 2016 as a guidance note. No material changes have been made to the document.
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