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Complaints handling

complaintsComplaints handling, 1st edition, published in July 2016.

The purpose of this guidance note is to provide residential surveyors and valuers with information to assist in handling complaints and direct them towards more detailed guidance from RICS.

IPMS: Industrial Buildings opened for consultation on 5 July 2016. Consultation closes 30 September 2016.

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New section on right to manage

Case law continues to inform the understanding of right-to-manage legislation.

Author Mark Habib looks at the impact this case law is having on stakeholders – those with a legal interest in any part of a residential communal scheme.